TrustRadius
GoodData Review 16 of 21
User Review: "GoodData, it is that good!"
https://www.trustradius.com/business-intelligence-biGoodDataUnspecified7.948101
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March 28, 2014

User Review: "GoodData, it is that good!"

Score 9 out of 101
Vetted Review
Verified User
Review Source

Modules Used
All

Overall Satisfaction

We use Gooddata to provide metric report for all departments across Enterprise IT. This allows key stakeholders to see their teams performance and current trends which has led to improved response times and higher resolutions.
  • Very easy to use and manage
  • Stylish and appealing reports and dashboards
  • Easy to customize and report on the information that matters
  • Some of the filters only allow up to 200 results. This creates a problem when filtering out free text fields.
  • Increased resolution rates by raising awareness
  • Centralized reporting allowed to reduce time spent running multiple reports in multiple systems
  • Setup was very quick and easy
We evaluated LogiXML which is more expensive but not very user friendly and lacked styling. GoodData offered flexibility, ease of use, and powerful reporting interface.
The price and usability
GoodData is a very strong reporting tool for IT and Financial service teams. The question you have to ask is, who will be managing the product?