Item: GoodData
Rating: 9
Author: Mallory Allen

Overall Satisfaction with GoodData

Use Cases and Deployment Scope

We are using GoodData to help our clients with their employee engagement reporting dashboard metrics and insights. This allows for our clients to see at a glance the effort their engagement methods success rate looks like. This also helps our clients make next action plans on increasing their employee engagement needs.

The business problems GoodData addresses is giving our clients the means to see the performance over a specific period of time so that they can develop and implement the appropriate next steps.

Pros and Cons

Pros

Organized and Clean layout of dashboards.
Simple setup to get started.
dedicated point of contact and support staff.

Cons

Sometimes changing insights for customization isn't very clear without support
When running into a bug, sometimes finding the source ID is difficult for our reporters

Usability

GoodData is easy to use and our clients like the look and feel of the dashboards.

Implementation

We were able to get up and running about 3-6 months, this is because we had several meetings that covered a lot we wanted to accomplish, so our rollout was iterative and required probably a longer implementation .

Self-Service Analytics

GoodData's self-service business tools and analytics features stand out specifically the drill down components that allow for further analysis of insights.

Key Insights

Do you think GoodData delivers good value for the price?

Yes

Are you happy with GoodData's feature set?

Yes

Did GoodData live up to sales and marketing promises?

Yes

Did implementation of GoodData go as expected?

Yes

Would you buy GoodData again?

Yes

Likelihood to Recommend

I would recommend GoodData based off the ease of use of the dashboards, how organized the reports look and the insights they provide. I also highly appreciated the implementation process being as seamless as it was, with several meetings that guided us through, what to expect and how to best build our reports. They also offered to provide training sessions with our internal team who works more closely with our clients so they felt more comfortable using the dashboard and setup.

GoodData Feature Ratings

Comments

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GoodData easy to use and fantastic support staff make this a great reporting option!