Item: Google Chrome
Rating: 8
Author: Verified User

Overall Satisfaction with Google Chrome

Use Cases and Deployment Scope

Our organization uses Google Chrome to access a variety of platforms, including our HRIS, SharePoint/OneDrive/various internet resources, etc. Google Chrome is installed on all new work laptops and set to default browser, and utilized as a basis for internal browser-related guides (including downloading bookmarks when transferring to a new PC/MacBook). Employees also complete training, sign documentation, research, prepare documents, and access emails all typically within Google Chrome.

Pros and Cons

Pros

Bookmarks
Extensions
Ease of navigation
Visually appealing and customizable

Cons

Alerting when bookmark links are broken
Better themes; there's great groundwork, but horribly barren and lack of quality options
Better tracking/security transparency with its users
Alert when cache slowing down performance, and quick navigation to clear this for the less tech-savvy.
Allowing file name edits within the quick-access download dropdown, without having to have this fully on or off, or having to navigate outside of Google Chrome
Embedded suggestion for quick-access extensions on homepage (with option to remove suggestions easily), for ad-blocking, accessibility, etc.

Return on Investment

A free application
Host to all essential apps, or their downloads
User-friendly, instant knowledge from personal use to bring professionally

Usability

Bookmarks are easy to create/view/manage, and visual clutter is minimal. Movement and navigation is intuitive and easy to find whatever you are looking for. Extensions can help to bring further customization and usability. That being said, Google Chrome could benefit more embedded navigation/customizable alerts (bookmark link broken, clearing cache to improve performance, extension suggestions, etc.)

Alternatives Considered

Safari, Mozilla Firefox and Microsoft Edge

Google Chrome is the most widely used, user-friendly (especially in overall navigation), visually appealing, and easy to initially set up (unlike Edge, or even the 'blankness' that Safari often provides). It is simple for the less tech savvy, and its huge array of downloadable extensions help with everyday use for those who use more frequently, without the associated clutter. Google Chrome also remains easily accessible across PC & Mac, even visually. It's simple design is also quite timeless when compared with the strong design of Edge or Firefox.

Key Insights

Do you think Google Chrome delivers good value for the price?

Yes

Are you happy with Google Chrome's feature set?

Yes

Did Google Chrome live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Google Chrome go as expected?

Yes

Would you buy Google Chrome again?

Yes

Other Software Used

Canva, Adobe Acrobat, Adobe Acrobat Reader, Corrigo, Qualys TruRisk Platform, DocuSign, JazzHR

Likelihood to Recommend

Almost every scenario, as it is widely used and user friendly. For the basic user, i.e. those less tech savvy, Google Chrome is the ideal option. I would also recommend to those who like to explore extensions. That being said, I would recommend less when it comes to visual customization/themes, and for those more concerned with security/privacy/data visibility or any hesitation with AI, which is now embedded without choice.

Comments

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Google Chrome - The most widely accessible and user-friendly browser