Great Communication Tool for Heavy Google Users
Updated May 04, 2016

Great Communication Tool for Heavy Google Users

Momoko Sudo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Hangouts

I use Hangouts every day to communicate with a person I work with, for all communications on running and maintaining a guest house that can accommodate as many as 14 guests at a time. I and the co-worker discuss and solve daily trouble shooting, such as appliances being broken or repairing something, ordering something, as well as debating what to order and other guest issues. We used to use email and texting, but we switched to Hangouts for the convenience of it being Google product and it works well with Google Drive, Google Photos, Google Docs, Google Sheets, Google everything else. Some features that are supposed to be working don't wok, though. For instance, the video call or voice call via Hangouts never worked for us. If one of us is somewhere an Internet connection is spotty (for instance if one of us is at HomeDepot), the call feature never works, but sending photos and message is timely and reliable. Actually I find this way of communicating more prompt and reliable than texting or emailing.
  • Sending photos and any photos shared through Hangouts is put on Google Photos - so convenient.
  • Works with all Google products, Google everything - Google docs, Google photos, everything in Google Drive.
  • Communication is prompt, without lagging.
  • It can be used on not just mobile devices, but also you can use it from a desktop, which is so great for typing fast.
  • Voice call feature needs improvement. I don't even know why it's there, as it never worked for us.
  • I could use more stickers, what they have already is nice and cute and cool, but if I could install more stickers (paid ones) for a few bucks that's cool.
  • I want Hangout to keep all communications saved somewhere, so I can go back to it later on.
  • I can search by keyword from Gmail, but it would be nice if there was a search feature within Hangouts, For instance, if I am looking for the messages that talked about plumbing, it would be nice if I could put "plumbing" in the hangout search. That would be helpful. Right now I have to use search on Gmail, and the search results don't quite lead to the exact spot of the communication.
  • Hangouts can do a whole lot more than texting. Hangout make communication so much easier and effective and productive.
  • Hangouts is sort of like texting, in terms of promptness and convenience, but Hangouts doesn't cut up a long message into different parts like texting does.
There is a very popular product called "line" and it's very very very popular in Japan, but here Line doesn't have too many users. Plus, lines is okay but it doesn't work with Google Drive and Google Photos and all that. Line is a stand alone, whereas Hangouts is a part of Google.
This is a good app for communicating with family and friends as well as for work related purposes. This is great for heavy Google product users (like Google drive, Gmail, etc). Those who don't use Gmail, who have Gmail accounts but hardly use it, may not find it useful since you need to be logged into a Google account at all times in order to get prompt communication.

Google Hangouts (Classic) Feature Ratings

Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Video conferencing
Audio conferencing
Mobile app for iOS
Mobile app for Android