Review of Google Hangouts
June 27, 2023

Review of Google Hangouts

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Hangouts (Classic)

We primarily use Google Hangouts for internal meetings. We use gmail as our email service, so google hangouts integrates easily into our calendar and other workflows. It is quick and easy to jump on a hangout. Also great for small to mid-size team meetings where you might need multiple people to be able to share their screens at various times throughout the meeting.
  • Product integration into workflows
  • easy of use
  • Tools (screen-share, breakout groups, whiteboard)
  • Can be a little glitchy
  • Ability to share asset (presentations) without sharing your whole screen
  • better/more filter options
  • Positive: Easy of use so frequently used
  • Positive: part of g-suite bundle
  • Negative: certain needs (webinars, large group meetings) don't function well in hangouts so other tools needed ($)
Google Hangouts integrates into our current workflows well (we use g-suite) and is quite user friendly. It is great for small to mid-size internal team meetings. It is also good for informal client meeting. There are other cases where other tools are needed/superior for the use-case (with larger meetings hangouts is glitchy, so zoom is preferred; webinar style meetings, GoTo Webinar is preferred, etc.)

Do you think Google Hangouts (Classic) delivers good value for the price?

Yes

Are you happy with Google Hangouts (Classic)'s feature set?

Yes

Did Google Hangouts (Classic) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Google Hangouts (Classic) go as expected?

Yes

Would you buy Google Hangouts (Classic) again?

Yes

Google hangouts is well suited for small to midsize internal meetings. It also works well for less formal client meetings or when you know a client already uses g-based products with the organization. I wouldn't recommend it for larger groups or webinar style meetings as there are better products for those use cases.

Google Hangouts (Classic) Feature Ratings

User templates
5
Directory of employee names
3
Answering rules
8
Call recording
8
Call park
7
Message alerts
8
Video conferencing
9
Audio conferencing
9
Video screen sharing
7
Instant messaging
9
Mobile app for iOS
8
Mobile app for Android
8