Google Hangouts - Good for internal team meetings
April 14, 2017

Google Hangouts - Good for internal team meetings

Aleia Walker | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Hangouts

It's currently used for small team meetings. For all-team meets that have up to 35 people, we found Google Hangouts does not work so we use another tool for that. We previously used it to produce a webinar series and host meetings with students but it no longer meets those needs because it was too buggy to use as an external tool.
  • Google Hangouts makes it easy to get a meeting started.
  • The user interface is really intuitive, clean, and simple so it's easy to use.
  • Google Hangouts can be buggy. We've had problems where external users could not enter and we couldn't troubleshoot it.
  • Google products have very little support. The support that does exist is rarely unhelpful so they're never considered a resource.
  • Google Hangouts is a great tool for meetings - especially if you use a ton of other Google products.
  • Zoom
Zoom is a lot better for presenting so I use it when I need those extra features. It is paid and the pricing can get a little pricey so that's why I stick with Google Hangouts for most meetings.
Google Hangouts is great for internal team meetings and one on one meetings (especially if using Gmail). It's not great for tons of external clients.

Google Hangouts (Classic) Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Answering rules
7
Call recording
5
Call screening
8
Message alerts
8
Video conferencing
10
Audio conferencing
10
Mobile app for iOS
6
Mobile app for Android
Not Rated