Top-Tier Communication App
September 10, 2018

Top-Tier Communication App

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Hangouts

Google Hangouts is used within various departments and is often used for video-conference calls for employees from different locations.
  • Security - your account is backed by your Gmail account, and so if you have 2-factor verification on and/or other security measures, you are secured.
  • Ping - rarely do we experience lag with audio and video calls.
  • User Interface - it is very simplistic and easy to navigate throughout.
  • The only thing that comes to mind is the slight confusion I felt when using it for the first time. It is designed differently than other similar apps, and so managing your available contacts is a little tricky at first.
  • It simplifies remote communication within teams and therefore saves us money and time on travel.
  • It is free to use (up to a certain point).
Both softwares are at the top their class, but I'd choose Hangouts any day for multi-member conference calls as it is much easier to manage and run.
Video conference for personal and/or professional use is Google Hangouts' best use-case.

Google Hangouts (Classic) Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
10
Video conferencing
10
Audio conferencing
10
Mobile app for iOS
Not Rated
Mobile app for Android
10