Item: Google Hangouts (Classic)
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We use Google Hangouts as an informal, rapid communications channel. Because most of our software is in the Microsoft ecosystem, Google Hangouts allows us to minimize the number of Microsoft Teams windows, which can become cluttered during meetings with multiple, parallel conversations. Google Hangouts also helps to avoid accidental communications to Microsoft Teams presentation attendees.

Pros and Cons

Fast
Reliable
Easy to turn history on/off

Larger default chat window.
Compatibility issues with Google Meets.

Most Important Features

Reliability.
Not Microsoft.

Return on Investment

Faster communication.

Key Insights

Do you think Google Hangouts (Classic) delivers good value for the price?

Yes

Are you happy with Google Hangouts (Classic)'s feature set?

Yes

Did Google Hangouts (Classic) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Google Hangouts (Classic) go as expected?

I wasn't involved with the implementation phase

Would you buy Google Hangouts (Classic) again?

Yes

Other Software Used

Microsoft Teams, Skype

Likelihood to Recommend

Google Hangouts is a good messaging app for either groups or individuals. It allows for photo and document sharing. Google Hangouts is a reliable alternative or a complementary, parallel communications channel to Microsoft Teams. The interface is older but much easier to learn and use than other, newer messaging apps.

Google Hangouts is reliable and easy to use, but will be phased out soon in favor of newer Google product

Overall Satisfaction with Google Hangouts (Classic)