My GoTo Meeting Experience
May 31, 2024

My GoTo Meeting Experience

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Meeting

We are an SaaS company. Our software is B2B for the food service, PEI and HVAC industries. I use GTM to remote in to end user PCs to troubleshhot software and setup or IT issues. Sometimes we record for future reference. I use GTM because I can use the phone call feature to easily allow for conferencing during the meeting.

Pros

  • It notifies and reminds users of meeting times
  • The recordings seem to work well
  • Connecting up to start the meeting is generally fast

Cons

  • Audio - many of my customers cannot use PC audio because their microphones are not recognized
  • When I send out a meeting invite from Outlook, the message includes a default link to Teams, so there is much confusion at the time the meeting starts. Most users end up in Teams while I wait in GTM
  • The screen share options are quite confusing for my customers. They never know what to share or how to share
  • I don't have any hard numbers as I am just a CSR and am not privvy to that information.
  • It does help me to connect to my customers so that I can resolve their issues and keep them happy.
We only use GoToResolve for unattended access to certain customers. It is not used for remote meetings.

Do you think GoTo Meeting delivers good value for the price?

Yes

Are you happy with GoTo Meeting's feature set?

No

Did GoTo Meeting live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Meeting go as expected?

I wasn't involved with the implementation phase

Would you buy GoTo Meeting again?

Yes

It is well suited to use with my customers that don't have or use Teams. It is also appropriate for when I have multiple users to bring into the meeting. It is easy to send an invite and it is easier for users to connect - especially those that are not tech savvy. There are times when they have to use the web based login because their company does not allow downloads of the app. This can cause issues when we need remote control of the user's screen.

GoTo Meeting Feature Ratings

4.7
High quality audio
3
High quality video
8
Low bandwidth requirements
3
3.0
Desktop sharing
3
8.0
Calendar integration
5
Meeting initiation
9
Record meetings / events
10
10.0
Live chat
10
Online Events Security ()
Not Rated
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Using GoTo Meeting

6 - Customer Service and Sales

Evaluating GoTo Meeting and Competitors

  • Integration with Other Systems
  • Ease of Use
The ability to use phone calls instead of PC audio was my most important factor.
I would not change it at this point. I am used to GTM as I have been using it for years. In the future I might look at reliability, reviews and how many people use the software for remote meetings.

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