GoTo Resolve does just that! Resolves!
August 31, 2022
GoTo Resolve does just that! Resolves!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Resolve
We use GoTo Resolve to remotely support access control systems we install along the east coast. The unattended endpoint features allow us to tech support, troubleshoot, and repair programming and administrative issues our end users experience. It allows us to get a snapshot of system health and, typically, make corrections or repairs without having to roll a truck or technician to a site that could be hundreds of miles away.
- It is simple to install and set up.
- It is easy to manage.
- It is easy to organize.
- Having the ability to group unattended endpoints.
- Having the ability to control which agents have access to specific unattended endpoints.
- We average around 2000 hours annually between 3 techs managing remote systems. We would have spent triple that time in travel and time on a site doing the same work. It cut our hard cost to support remote systems by nearly 70%.
Simply that, we are able to make changes to endpoints on our own and have the ability to connect to a client's machine and add software or walk them through a process or repair on their own, all while being able to watch the screen to make sure they are selecting the correct options and making the correct changes.
We have not used any other product. GoTo Assist was the perfect solution five years ago, and it continues to be today.
Do you think GoTo Resolve delivers good value for the price?
Yes
Are you happy with GoTo Resolve's feature set?
Yes
Did GoTo Resolve live up to sales and marketing promises?
Yes
Did implementation of GoTo Resolve go as expected?
Yes
Would you buy GoTo Resolve again?
Yes