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Best remote access software
Updated December 20, 2023

Best remote access software

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Resolve

For the Live Automated production, it is very necessary to maintain the screen resolution while taking the remote session of the machines. As the production is Citrix Automated, slight change in screen resolution will result in issues. With the help of Go To Resolve the screen resolution is maintained along with additional features of zoom In/out and clipboard synchronization.
  • Maintains the original screen resolution even after taking remote, necessary for citrix automation
  • zoom In/Out feature of remote system screen for better fesiability
  • Clip board synchronization to copy paste queries and Files
  • dual screen monitors are accessible by switching screen
  • Multiple machines session at a single time
  • much safer corporate remote tool software
  • the cursor response time could be improved
  • dual screen remote session quality could be improved
  • safer remote access compared to other remote tools like AnyDesk,
  • Unattended access suitable for machines without presence of any user at endpoint
  • Doesnt affect the screen resolution , and easily accessible via web browser
  • single agent ablility to access many endpoint systems
  • overall the platform feasibility is good while taking the remote sessions and the production doesnt gets affected
Overall, the navigation is very easy throughout the platform, we can easily access multiple sessions at a single time in LogMeIn and hence the time consumption is reduced. Console and available features are easily understandable and much easier to use. Security wise only admin can give permissions for access which is good. The sessions doesn't get closed automatically
for IT support and management, the tool is good for organizations due to its better security as admin access is required to add users and endpoint agents for remote access. This tool is good to handle the support and live production and to monitor the machines present on another locations. We can manage multiple machines at multiple locations at a single time
security wise the LogMeIn and Goto Resolve is better than any other remote session tools in corporate company. The interface is simpler and
easier to user. the sessions don't end automatically due to which the time is saved. the browser interface of LogMeIn tool doesn't have dependency on the system configurations.

Do you think GoTo Resolve delivers good value for the price?

Yes

Are you happy with GoTo Resolve's feature set?

Yes

Did GoTo Resolve live up to sales and marketing promises?

Yes

Did implementation of GoTo Resolve go as expected?

Yes

Would you buy GoTo Resolve again?

Yes

Based on my experience the Go To Resolve is well suited for taking remote session to handle live production as the screen resolution is not affected, while taking the remote of dual monitor at the same time the delay increases and quality decreases. Cursor response is a bit slow, otherwise the product is highly suitable for providing support and handle the live production.