GoTo Resolve - Safety with ease in Handling during remote work from home.
November 09, 2022

GoTo Resolve - Safety with ease in Handling during remote work from home.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Resolve

We give production support in office but working from home. GoTo Resolve we found after researching lot more other remote support applications and GoTo ressolve we observed as most secured among those..We have installed this applivation on office and local (WFH) ends. Installing this application we have avoided threats from unknown users using office machines. We manage many office machines at one login not needed to open many parellel windows. In 98% cases This application works so smoothly, but sometimes It doesnot allow us to take remote control of destination machine due to few windows updates (We assume that). In suc conditions restarting of machines and taking help of network person is needed. Time-optimizing features like unattended access and multi-session handling let agents and employees get more done. Due to this systems stay safe while business stays up and running.

Pros

  • Security we perceived in unattended access/use.
  • systems stay safe while business stays up and running.
  • Productivity is maximized
  • peace of mind during WFH.

Cons

  • Sometimes unavailability of destination machines
  • Machines connect/disconnect issue
  • Popup auto minimization
  • 100% positive view on this app
  • Slight slow pace while handling
  • Popups arrives while connectiong everytime
When think about use of GoTo Resolve - Application is seroisly recommandablle by every user. The GoTo Resolve platform, allows our team of techs to be able to respond and resolve all user problems in a much better way. GoTo Resolve is easy to use, and I love the way i can manage multiple machines in office at a time. Even can share data and share live sessions also. Its pretty straight forward and easy to utilize. We have been using the GoTo Resolve platform since few months and I find the button layouts and graphics easy on the eye and explaining things to our customers has been really easy. They agree and have given us positive feedback about the software's we use to support them.
Its helping us save money because our team has more leverage to resolve issues fasterwe have been seeing a decrease in the amount of time it takes for customers to have their issues resolved.GoTo Resolve has been beneficial for our team because we have a small team of technicians.Easily a money saver. I rarely need to go to customer location. GoTo Resolve is easy to use, and I love that it lets me request full access up front. Some other free remote support apps require more steps to have full control at the start.You definitely get what you pay for. I'm very pleased with GoTo Resolve. It is easy to use, and lets me do exactly what I need to do.
Few points that show GoTo Ressolve is best choice than others.

I always prefer this app over others due to 1)Safe and secure access and 2) Great User Interface

While speaking about this app - Remote Assistance is a breezeManaging Endpoints is fast and safeStaying connected to customers while providing tech support through their chat feature is key.Its user friendly, so customers are able to connect fast with our tech support team. Its helping us save money because our team has more leverage to resolve issues fasterwe have been seeing a decrease in the amount of time it takes for customers to have their issues resolved.

Do you think LogMeIn Resolve delivers good value for the price?

Yes

Are you happy with LogMeIn Resolve's feature set?

Yes

Did LogMeIn Resolve live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Resolve go as expected?

Yes

Would you buy LogMeIn Resolve again?

Yes

AnyDesk, Microsoft Remote Desktop Connection Manager (RDCMan), Remote Desktop Services
Since lockdown, IT world was unable to work from office and new concept of Work from home has came to birth. Our Team also allowed giving production support in office but working from home. We used few remote assistance applications but have very less security provisions.GoTo Resolve we found after researching lot more other remote support applications and GoTo ressolve we observed as most secured among those.We have installed this applivation on office and local (WFH) ends. Installing this application we have avoided threats from unknown users using office machines. We manage many office machines at one login not needed to open many parellel windows. In 98% cases This application works so smoothly, but sometimes It doesnot allow us to take remote control of destination machine due to few windows updates (We assume that). In suc conditions restarting of machines and taking help of network person is needed. Time-optimizing features like unattended access and multi-session handling let agents and employees get more done. Due to this systems stay safe while business stays up and running.

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