A handy tool for all your remote desktop needs
December 18, 2023

A handy tool for all your remote desktop needs

Dr. ROOPESH RAO | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Resolve

Goto is a IT desk software is a tool designed to streamline and optimize the management of IT-related issues and service requests within an organization. It helps in ticket management , which helps in easy resolution of IT issues in managing day to day functions of the organisation. It also helps in automation of task and time. It helps in resolution of issues with less manual intervention

Pros

  • Automation
  • Remote Help desk
  • Ticket management
  • Analytics

Cons

  • Integration
  • Easy of use
  • Reports
  • Analytics
  • Automation
  • IT assest management
It allows users to independently log issues, track the status of their requests, and access resources without direct IT intervention, enhancing user satisfaction. It also helps in Integration with other IT management tools and systems to create a seamless workflow. This may include integration with monitoring tools, customer relationship management (CRM) systems, or collaboration platforms
It has a very positive impact on the overall organisation performance in IT systems. The process have become more smoother. Less intervention on human part is required. Device are properly maintained and secured. We are able to use these features to optimise the available resources and close the loopholes or lacunae in timely manner.
It's one of the tool which can function in the same lines like above tools and is user friendly and cost effective

Do you think LogMeIn Resolve delivers good value for the price?

Yes

Are you happy with LogMeIn Resolve's feature set?

Yes

Did LogMeIn Resolve live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Resolve go as expected?

Yes

Would you buy LogMeIn Resolve again?

Yes

Goto resolve helps inService Level Agreement (SLA) Management. It Helps define, monitor, and meet SLAs by setting expectations for issue resolution times and response times.it also helps in User Self-Service. It Allows users to independently log issues, track the status of their requests, and access resources without direct IT intervention, enhancing user satisfaction. It is less appropriate in Enhancing collaboration features, such as real-time chat or collaboration spaces, which can facilitate quicker communication between IT teams and with end-users.

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