Highly Recommended
December 14, 2023
Highly Recommended
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Resolve
It is used for customer solutions and better control of requirements fulfilled by each Team. This tool helps to makes user experience easier and have visibility of the status of each request. We have over 500 requests for products or services in Help Desk, this create a real financial positive impact for our organization.
- Control of requirements
- Shortcuts to WI
- Solutions easy to identify.
- Flexibility for each Team's process
- Diversity of solutions for each request.
- Positive financial impact due to more productivity
Remote access has been a great opportunity to have customer service 24/7, also customer satisfaction improved over 30% this year compared with last year results, this puts us in better situation and help to save time in processes and specially to invest time from our resources in other activities.
Great functionality and ease of use, also makes life easier with the ability of create visual helps or visual aids for management reporting, this information is pulled from this tool and presented to management in a monthly basis, the goal from this year was reached from customer satisfaction standpoint and part of the achievement was this tool.
Do you think GoTo Resolve delivers good value for the price?
Yes
Are you happy with GoTo Resolve's feature set?
Yes
Did GoTo Resolve live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of GoTo Resolve go as expected?
Yes
Would you buy GoTo Resolve again?
Yes