Easy to Use Remote Support.
August 10, 2024

Easy to Use Remote Support.

Stephanie Ramirez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Resolve

We use GoTo Resolve for our internal IT team to create tickets for help desk inquiries by our employees. We also use this as a remote-in solution for our IT team. It has really allowed us to maintain our IT department in-house rather than outsource, which was a more costly option for our organization.

Pros

  • The remote access feature is easy to use and user friendly.
  • Easy to obtain diagnostic information from the host computer.
  • Easy to track activity.

Cons

  • Updates cause us to have to uninstall previous versions rather than just update.
  • The pricing is a bit high compared to similar products, although the functionality saves time and resources.
The product is very user-friendly and easy to navigate.
It has allowed us to house all those functions in one program, making tracking easy and streamlined.
GoTo Resolve had more functionality than Team Viewer.

Do you think LogMeIn Resolve delivers good value for the price?

Yes

Are you happy with LogMeIn Resolve's feature set?

Yes

Did LogMeIn Resolve live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Resolve go as expected?

Yes

Would you buy LogMeIn Resolve again?

Yes

GoTo Resolve has been invaluable for our mid-size company's IT team. The remote access and diagnostic features allow us to continue offering remote positions to our employees. The interface is more reliable than other remote access programs. It's a well-rounded product that allows me to do everything I need when conducting an end-user help desk without having to go from one program to another.

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