Usability testing with GTM
January 29, 2014

Usability testing with GTM

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction

GoToMeeting was used only by my team for remote usability testing.
  • Sharing screen and allowing another participant to take keyboard and mouse controls are the key features we utilized and those work really well.
  • Being able to record the sessions so we can review for analysis purposes
  • Easy installation process, trusted brand allowed me to set up meetings with many participants without issues.
  • The big gap is lack of support for Mac, specifically when you have audio connection difficulty, which happens often, the wizard is PC only. That has been a big pain point I have not found a solution for.
  • Some settings do not take effect immediately/not possible to do after the meeting has started. And example will be being able to see the attendee list. If you set up your meeting in one way and want to change this setting, I had mixed success.
  • With GoToMeeting I am able to conduct remote usability testing with participants from across the world. That allow me to cut down recruiting time, and costs of travel.
The functionality provided in both tools was fairly similar but GoToMeeting was a little bit easier to use and some people on the team had previous experience with it. Those were the deciding factors on our choice to select GoToMeeting vs WebEx.
It serves the business need and there is not another tool I am aware of at a similar price.
If you are using Mac as the primary machine, I would be cautious. Otherwise, it is a great tool.

When I use the Mac and happen to run into audio connection issues, there is really no way to recover because there is not a connection wizard for Mac. From my experience, the audio issues are unpredictable and unfortunately I have been in a few situations when the only thing I can do is cancel my meeting. Using a PC, in similar situation you can run the connection wizard which resolves the problem.