Invaluable Training Tool for Customer Success Teams
January 20, 2017

Invaluable Training Tool for Customer Success Teams

Rebecca Sherman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoToWebinar

So easy to use! I've never been "trained" on GTW, I've always been able to jump in and figure out exactly what it is that I need to do. The are many helpful options and features, and all are intuitive. GTW really covers all of our bases: confidential attendee list, ability to take questions and run polls, fantastic audio and video quality. I love using GTW.
Our company's Marketing and Customer Success teams use GoToWebinar multiple times per month to host various webinars for our current and potential customers, as well as certain webinars held for specific customer's vendors. GTW enables us to market our product to prospects, as well as to educate our current customers. Personally, I host monthly training webinars for our customers to retrain on existing features, showcase new features, and interact with customers who have questions. One of the best perks of using GTW for our training webinars is that we can record each of these sessions, enabling us to quickly and easily update our training material on a monthly basis, and providing us with a fantastic recording that we can send to any customers who may have been unable to attend - they love it!

Pros

  • Enables us to record training sessions that we can share with our customers anywhere, at any time
  • Provides a polling platform so we can ask our customers what they'd like to see next, which helps to drive our training sessions moving forward
  • Creates an anonymous space, so we can train our customer's vendors without sacrificing the competitive bidding environment that our customers need
  • Easy and quick to use, so anyone on our team can jump in to help at any time with less than 5 minutes of "trianing"

Cons

  • Private pop-up notifications when questions are received by attendees. I sometimes miss new questions if I'm viewing the attendee list
  • Allow us to schedule a similarly themed webinar for months at a time, without all having to be listed on one landing page
  • Enable panelists to answer questions, start polls, etc. - give panelists more flexibility
I was not part of the selection/purchase process, but am glad that my team selected GTW. I've been an attendee on many GTW and GTM calls and webinars and have always thought it was a fantastic tool.
I love using GoToWebinar! It has been a perfect training tool for our Customer Success team. Plus, our Marketing and CS teams have been able to host GTWs together to showcase and train our customers on new features, quickly and easily. Because GTW enables attendees to ask questions, we've been able to really dive into training sessions with multiple customers at once, and then walk away with a recording that we can share with ALL customers. Incredible training tool.

GoTo Webinar Feature Ratings

Audience polling
8
Q&A
8
Dashboards
Not Rated
Data exportability
Not Rated
High quality audio
10
Mobile support
10
Participant roles & permissions
7
Confidential attendee list
10
Branding options
Not Rated
Integration to Marketing Automation
Not Rated
Calendar integration
6
Record meetings / events
10
Slideshows
8
Event registration
8

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