Item: Grammarly
Rating: 10
Author: Stephen Lalla

Overall Satisfaction with Grammarly

Use Cases and Deployment Scope

We have Grammarly on top of all written communication from documents, emails, even interoffice chat channels. I cannot remember how many years we've been using Grammarly, but I feel like it's been 5+ years since we first discovered it. Initially, it was more spelling/grammar corrections, but now it is helpful with tone and ensuring the tone is what we intend.

Pros and Cons

Pros

Spelling
Grammar
Tone
Clarifying sentence structure

Cons

Industry terms need to be added constantly
It seems to want a more formal tone when a casual tone will sufice
Occasionally signs us out unexpectedly

Return on Investment

Correct spelling is important to our brand
Correct grammar is important to our brand
Correct tone is important to our brand
Regular stats from Grammarly on spelling, grammar corrections
Regular stats from Grammarly on the tone of our written words

Usability

We've been long-time users, and I cannot remember when using it was a challenge. There is a desktop app that we rarely use since it is already overlaid on top of all of our written words, including this review I'm writing presently. I tend to be a bit verbose, and Grammarly usually shows me ways to communicate the same message in fewer words.

Alternatives Considered

Apple AI has a Grammarly-like product, we tried using it, but it's not overlaid on top, and you need to select the text and then wait for the recommendation. It's possible Apple AI may improve but I cannot imagine it ever directly competing with Grammarly.

Key Insights

Do you think Grammarly delivers good value for the price?

Yes

Are you happy with Grammarly's feature set?

Yes

Did Grammarly live up to sales and marketing promises?

Yes

Did implementation of Grammarly go as expected?

Yes

Would you buy Grammarly again?

Yes

Other Software Used

Zoho Books, Zoho Calendar, Zoho Bookings, Zoho One

Likelihood to Recommend

So AI seems to have been the 'thing' in the last few years. Grammarly has been our AI friend for many years before most people even knew of AI with the exception of a scifi movie. Regardless if you're proficient in writing, it's great to have an editor of sort constantly reviewing your written words. It would be really nice if there was a version that could listen to what you're saying and then provide verbal recommendations.

Using Grammarly

Users and Roles

2 - Both for content creation, emails, and interoffice communications. The company has been a Grammarly subscriber since 2017. One staff member is a writer and uses Grammarly for the publications he writes for as an in-house editor. Grammarly is integrated with all of our software, so we're constantly being notified of any spelling, grammar, or clarification recommendations, which makes it nice. There is nothing worse than poor grammar in an email.

Support Headcount Required

2 - It doesn't require any internal support other than occasional software updates. However, I've noticed that sometimes, when there is an OS update and we're all on a Mac platform, we will need to re-enable any extensions and sign back in to Grammarly. But that's about it. We receive monthly summary reports on how Grammarly has tracked our tone, spelling, and word usage, which is somewhat of a gamification of the app and fun.

Business Processes Supported

We send a ton of emails daily and it helps with grammar, tone, and spelling
Sometimes we use the same phraseology too often and Grammarly suggests an alternative.
I'm terrible at proper use of commas as I type fast and Grammarly highlights needed pauses in my sentences for pace and clarity.

Innovative Uses

Sometimes thoughts don't flow when written, and Grammarly helps fix that.
The first time I received a word count of over 100k I didn't realize how much I write daily
I like how it compares my writing skills with others so I'm always looking to improve my word usage to boost my score while still keeping a casual tone and clarity.

Future Planned Uses

I know Grammarly continues to improve AI functionality which is nice
I've never tried using it for our existing website content but would be great to have it review that
Not sure as I've never used speech to text on Grammarly so not sure if that is an option

Likelihood to Renew

Either I'm as dumb as a bag of nails, or Grammarly has been an invaluable tool in our communication arsenal since we've been users since 2017. I don't recall which podcast we heard it on, but it may have been when Jordan Harbinger was on Art of Charm. I listen to about 8 podcasts a day, so it was probably on something I listened to, demo'd it, and then ponied up for a paid subscription.

Evaluating Grammarly and Competitors

Products Replaced

Yes - We didn't when we initially signed up in 2017, but I think it was this year when Apple announced its Intelligence features. We tried using Apple's somewhat Grammarly functions but found them a bit wonky and didn't work nearly as effectively. Our thought was that if we could eliminate that subscription, it wouldn't be major savings, but still something. But alas, sorry, Apple. Grammarly is far superior.

Key Differentiators

Integration with Other Systems
Ease of Use

The software we use is the suite of Zoho One modules, Brave, and Safari. It was important that it worked on all of those, and it does. It wouldn't be useful if it only worked in word documents and not across applications. We also have it installed on all mobile devices and tablets to ensure consistency in the manner in which we communicate with clients and vendors.

Evaluation Lessons Learned

I don't think we'd do anything differently. Typically, I'm always looking to see what other options are available if I think any software we are using is not doing all that we want and need it to do. That's never been an issue with Grammarly as there is even a desktop app that works well.

Grammarly Implementation

Implementation Rating

Perhaps if you have a team that is not overly computer savvy, which in that case, I'd challenge your hiring decision, there's not much involved. I'm sure there are YouTube videos that go in-depth about implementation but it's really quite simple.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Change Management Lessons

Change management was minimal

Implementation Issues

The only concern was privacy with granting keyboard access which we denied.

Grammarly Support

Support Rating

Fortunately for us, I've never had an occasion to contact Grammarly for support issues, so I cannot speak to how their support is. I provided a 10 rating as 0 would be undeserving and 5 didn't seem appropriate either.

Grammarly Customer Support Pros and Cons

Pros	Cons
None	None

Using Grammarly

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None