Put a spring in your phone system with Grasshopper
December 01, 2018

Put a spring in your phone system with Grasshopper

Tim Mack | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Grasshopper

When you want to implement a large phone system but you don't have a budget for many separate numbers, this is where Grasshopper comes in. We use it as our main extension for our circus school. Our different agents each have extensions that forward directly to their cell phones which allows us to maximize our reach.
  • The calls sent directly to your cell phone is a huge plus.
  • I really enjoy receiving the voice messages in email form so I can listen to them on my computer.
  • The process of selecting a phone number and getting everything set up was straightforward
  • The user interface feels slightly dated
  • Little bit of a learning curve figuring out how to set up everything
  • When setting up my business I was debating getting a cell phone with a new number specific to that business, but Grasshopper allows me to keep my same phone number by having an 888 number that can be forwarded to my existing phone. This saves me a big phone bill each month.
  • Receiving voice messages via email allows me to expedite response or forwarding the email along with voice message to the proper agent, again saving time and money.
  • The use of extensions, with custom answering messages can streamline and help filter some calls, like giving directions to our facility or where to go to get more information.
We didn't really try out too many other options besides Grasshopper. I read multiple views online and Grasshopper was highly rated. So far, it has met all of our phone needs and has performed like a champ. I see no reason to try out anything else at this point, however I'm always open to see what the next big thing might be.
It is well suited if you run a business, work with many contractors, and want each contractor to have a phone number that is able to be reached from a mainline. This is where Grasshopper excels. You get your main number and apply extensions for all the people you work with, then your company could be unified with one phone number. Each contractor can still have their own cell phone with their own personal number and just received a forwarded call. This helped us a lot!

Grasshopper Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
User templates
Not Rated
Call reports
Directory of employee names
Answering rules
Call recording
Call park
Not Rated
Call screening
Message alerts
Mobile app for iOS
Not Rated
Mobile app for Android