Grasshopper In Summary
January 30, 2019
Grasshopper In Summary
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Grasshopper
My organization used Grasshopper to connect callers with departments and individuals instead of a landline. The whole organization used it and it helped cut the cost of a trunk line for all of the extensions we needed. The support was pretty good with a fast response rate but the system was not particularly user-friendly and required an in-office support person to utilize it well.
Pros
- Customer support is pretty good which is important if you're managing the lines for your company.
- Their pricing is competitive with other services of this type.
- Their interface is not the worst I've seen.
Cons
- Their pricing could be more competitive for what they offer.
- It's been a while since I've used Grasshopper but their extension logic wasn't all that great.
- I'd like to see how they could improve the speed of technical support.
I've used RingCentral (RC) to replace Grasshopper as the company I worked for scaled up and required more lines. It was just more cost-effective to go with RingCentral and use their hardware to manage the lines. RC was generally more difficult to support and understand than Grasshopper, but the call clarity was similar.
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