Item: Grasshopper
Rating: 10
Author: Valentine Silva

Use Cases and Deployment Scope

We are out on the field constantly so we had to find a way to bring our office to us. Grasshopper did that for us, and it also allowed us to close out our phones so we could enjoy our personal time with our families. The extension features make our customers feel like they can reach the desired person a lot easier than before. Overall it allowed us to eliminate our landline and modernize our phone system to facilitate our needs.

Pros and Cons

Transcripts of voicemails
Cost
Overall functionality

We really haven’t had any noticeable issues

Return on Investment

For our company, Grasshopper has been great. We are just disappointed we didn’t switch sooner. The investment has been minimal as we have been able to ascertain large contracts due to the professionalism it provides.

Support Rating

I’ve only had to reach out to customer service 2 times. Both times I was able to speak to someone quickly and address my issues. The resolution each time was prompt and user error. This was really one of the main reasons I decided to maintain this system, the customer service has been great.

Key Insights

Do you think Grasshopper delivers good value for the price?

Yes

Are you happy with Grasshopper's feature set?

Yes

Did Grasshopper live up to sales and marketing promises?

Yes

Did implementation of Grasshopper go as expected?

Yes

Would you buy Grasshopper again?

Yes

Likelihood to Recommend

Our industry is saturated with landscaping companies. This phone system allows us to be viewed more professionally as the phone system is well designed. Recently, I have been able to recommend this company to other landscaping companies which have mentioned they too will be signing up for use. This also cut our cost we were paying about 200% more through our phone carrier.

Great VoIP alternative to landlines

Overall Satisfaction with Grasshopper