TrustRadius
My CRM Solution is BETTER Than Yours!
https://www.trustradius.com/crmGreenRopeUnspecified8.926101
No photo available
Updated July 25, 2015

My CRM Solution is BETTER Than Yours!

Score 7 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with GreenRope

GreenRope is being used by my organization as a whole. It addresses the following business problems: e-mail marketing, relationship management with clients, project management tracking, and taking all of these manual workflows and automating them.
  • Automation for e-mail marketing
  • Centralizing Client Data
  • Managing Projects Across Multiple Users
  • In my opinion, these are strengths because GreenRope has found a way to take all the business tools a small company and/or entrepreneur needs and built them all into one system. No more multiple logins and passwords and bookmarks to keep up with.
  • Things I'd like to see coming down the pipeline (and I've shared this with GreenRope) is more customizing of the dashboard, more upfront conversation that GreenRope is group driven when organizing your contacts, and more customization for drip-file campaign date scheduling.
  • GreenRope doesn't allow for electronic contract delivery and signing.
  • GreenRope's customer support is not always available, many times you have to leave a message and wait for someone to reach you back.
  • GreenRope's store management doesn't allow for recurring payments if you don't have an Authorize.net account
  • Increased efficiency has been the biggest impact to date, we were able to eliminate five other systems (e-mail marketing system, survey system, project management system, event registration system, and CRM system). We are also seeing quicker response on potential prospects to our e-mails because all e-mails are trackable.
Infusionsoft was the only other system that I had looked at and really considered. In my opinion, GreenRope is very comparable with Infusionsoft, but better suited for new and/or growing businesses because it's easy to use, 3-hours of training is provided to help you customize and organize the system to your workflows, and it is way more affordable and offers many (if not more) of the same features.
It's great for creating a centralized database for your entire organization, especially if you are an entrepreneur or small business owner who doesn't have enough hands/bodies to do everything that needs to be done. GreenRope once set-up with your workflows can be like an automated worker (set-up your e-mail campaigns, groups, workflows, and triggers and forget about it until it's time to update them or revise).

Key questions to ask:
  • Is the website builder visual with drag and drop based or difficult to learn?
  • Does it integrate with Google Calendars without data being public?
  • What parts of the system auto-populate in the CRM Record?
  • What are the best practices for making the most use of the system from a functional perspective if you are a solopreneur?

GreenRope Feature Ratings

Customer data management / contact management
10
Workflow management
8
Territory management
Not Rated
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
6
Contract management
1
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
Not Rated
Case management
5
Call center management
5
Help desk management
5
Lead management
7
Email marketing
10
Task management
10
Billing and invoicing management
Not Rated
Reporting
Not Rated
Forecasting
Not Rated
Pipeline visualization
8
Customizable reports
6
Custom fields
8
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Role-based user permissions
10
Single sign-on capability
10
Social data
8
Social engagement
8
Marketing automation
Not Rated
Compensation management
Not Rated
Mobile access
4

Using GreenRope

GreenRope Support

Many times I have to repeat the issue several times before the person understands correctly. There was also an instant where support was not available when help was needed, had to wait for a response and it was a business day.
ProsCons
Quick Resolution
Good followup
Problems get solved
Kept well informed
Quick Initial Response
Less knowledgeable
Difficult to get immediate help
Need to explain problems multiple times
The training with Melissa is amazing! She really tries to understand how you want to use the system for your business.