Concise: To-The-Point User Experience
July 02, 2020
Concise: To-The-Point User Experience
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Groove
Groove is currently being used in our internal Sales Division, in all inbound/outbound phone interactions with clients/prospects. Groove solves many problems which include the ability to call a prospect using their local number to increase phone connections, ability to text prospects/clients through primary workstation, creating Groove Flows which dramatically improves streamlining multiple common actions such as email and texts, and the ease of click-to-call functionality within Salesforce through our workstation.
- I like the Click-To-Call functionality within Salesforce, faster calling out.
- I love Local Dialer, which shows the prospect/client I'm calling locally.
- Groove does a great job call quality while talking to a prospect.
- I would like for when I receive a text, but I'm not at my workstation, and I respond using email on my smartphone, to show my response in the text history when I get back to my workstation.
- I would really love it if Groove displayed the SF Contact link that's associated to a phone number that is calling me back. That way I can quickly click the SF link to see whose calling me, and prepare for the specific sales call.
- I've gotten a tremendous increase of phone connections through local dialer, which translates to my greater sales performance.
- My sales performance can also be attributed to my ability and ease to send text messages to prospects.
Do you think Groove, a Clari company delivers good value for the price?
Yes
Are you happy with Groove, a Clari company's feature set?
Yes
Did Groove, a Clari company live up to sales and marketing promises?
Yes
Did implementation of Groove, a Clari company go as expected?
Yes
Would you buy Groove, a Clari company again?
Yes