CSM Groove Review
November 02, 2021
CSM Groove Review

Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Groove
Departments that use Groove: sales, customer success, software implementation Groove makes contacting our clients easy. One of our main tasks in customer success is identifying champion users of our software. Using Groove flows, we are able to upload a CSV of users that we would like to target in our outreach.
- Groove flows make following up on emails with no response super easy by automating the task.
- Using the scheduler makes setting up appointments very easy.
- Being able to see if someone has viewed the emails helps me know when to follow up with a customer.
- Training and enablement resources.
- Email Flows
- Scheduler Link
- Showing how many views an email has.
- Increased productivity with automated email follow up.
- Greater customer retention.
4 hours per week.
Do you think Groove delivers good value for the price?
Yes
Are you happy with Groove's feature set?
Yes
Did Groove live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Groove go as expected?
I wasn't involved with the implementation phase
Would you buy Groove again?
Yes