CSM Groove Review
November 02, 2021

CSM Groove Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

Departments that use Groove: sales, customer success, software implementation Groove makes contacting our clients easy. One of our main tasks in customer success is identifying champion users of our software. Using Groove flows, we are able to upload a CSV of users that we would like to target in our outreach.
  • Groove flows make following up on emails with no response super easy by automating the task.
  • Using the scheduler makes setting up appointments very easy.
  • Being able to see if someone has viewed the emails helps me know when to follow up with a customer.
  • Training and enablement resources.
  • Email Flows
  • Scheduler Link
  • Showing how many views an email has.
  • Increased productivity with automated email follow up.
  • Greater customer retention.
I feel that there are still many Groove features that I don't even know about.
4 hours per week.

Do you think Groove delivers good value for the price?


Are you happy with Groove's feature set?


Did Groove live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove go as expected?

I wasn't involved with the implementation phase

Would you buy Groove again?


Groove is very well suited for email outreach to large groups of people. Additionally, it is also beneficial in outreach to specific individuals as you are able to see if they have viewed the email or not. This has come in handy when I am trying to contact someone about an upcoming renewal and see that they are not opening any of my emails. This is usually a red flag that that point of contact has left the company.