Item: Groove, a Clari company
Rating: 10
Author: Verified User

Overall Satisfaction with Groove

Use Cases and Deployment Scope

Departments that use Groove: sales, customer success, software implementation Groove makes contacting our clients easy. One of our main tasks in customer success is identifying champion users of our software. Using Groove flows, we are able to upload a CSV of users that we would like to target in our outreach.

Pros and Cons

Pros

Groove flows make following up on emails with no response super easy by automating the task.
Using the scheduler makes setting up appointments very easy.
Being able to see if someone has viewed the emails helps me know when to follow up with a customer.

Cons

Training and enablement resources.

Most Important Features

Email Flows
Scheduler Link
Showing how many views an email has.

Return on Investment

Increased productivity with automated email follow up.
Greater customer retention.

Usability

I feel that there are still many Groove features that I don't even know about.

Key Insights

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?

Yes

Likelihood to Recommend

Groove is very well suited for email outreach to large groups of people. Additionally, it is also beneficial in outreach to specific individuals as you are able to see if they have viewed the email or not. This has come in handy when I am trying to contact someone about an upcoming renewal and see that they are not opening any of my emails. This is usually a red flag that that point of contact has left the company.

Comments

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