Overall Satisfaction with Groove
Groove has helped us automate numerous outreach flows that we would have to otherwise set up manually. It automatically logs our communication with customers into Salesforce, reminds us of following up with customers, and saves us lots of time that we used to spend creating new processes, flows, besides giving us a report of what types of communication have been working on.
- It sends us email reminders to follow-up with customers based on the cadence we establish.
- It lets us create flows to follow-up with customers based on the cadence we establish, helping us stay on track of our communication efforts.
- It lets us create and use templates for any type of communication, use them in flows, personalize them, and pulls data from our system to facilitate email customization.
- There is room for improvement in the customization, pulling data from Salesforce using the merge fields.
- Groove scheduler could be much better in respecting the buffer we establish when we use round robins.
- Flows
- Scheduler
- Automatically logging emails into Salesforce
- Increased productivity
- Faster communication cycles
- Reduced burdensome manual tasks
Do you think Groove, a Clari company delivers good value for the price?
Not sure
Are you happy with Groove, a Clari company's feature set?
Yes
Did Groove, a Clari company live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Groove, a Clari company go as expected?
Yes
Would you buy Groove, a Clari company again?
Yes