Item: Groove
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

I use Groove to organize my pipeline and create actionable lists as well as send automated emails. I also use the Groove platform to make calls and to receive calls and log them into Salesforce. I use it as an individual and it helps me to implement my various campaigns and processes.

Pros and Cons

Allows me to easily edit my different flows/campaigns.
Gives me useful statistics on my open rates, response rates, and finished tasks.
Helps me get in contact with customers through email, phone, and text.

The connection to Salesforce Lightning can be glitchy.
To skip tasks or log calls without making them through the Groove platform is not easy.
It does not always automatically trigger all actions as expected.

Most Important Features

Time saving
Convenient
Easy to use

Return on Investment

100% same day outreach to customers
More revenue
More productivity

Usability

It is very easy to use and offers the user a lot of transparency into campaigns and what emails are currently working and what are not. I can see what subject headlines lead to the most opens and what content leads to the most responses. It makes it easy to tailor your emails to your target demographic.

Time Savings

I save on average at least an hour every day.

Key Insights

Do you think Groove delivers good value for the price?

Yes

Are you happy with Groove's feature set?

Yes

Did Groove live up to sales and marketing promises?

Yes

Did implementation of Groove go as expected?

Yes

Would you buy Groove again?

Yes

Likelihood to Recommend

The Groove platform is well suited to managing and upkeeping a large pipeline with many leads and accounts in it. It is a great way to organize tasks that need to be actioned and to reach large groups of people. It is not good for figuring out the status of an account - it will not pull up all past emails with them or your previous actions.

Groove - easy to use!

Overall Satisfaction with Groove