Item: Groove by Clari
Rating: 10
Author: Tom McHugh

Overall Satisfaction with Groove

Use Cases and Deployment Scope

I use Groove as part of my daily sales routine in a number of ways. Firstly, I use it to log and track every customer interaction I have as it is integrated with my CRM.

Pros and Cons

Pros

Logging and tracking interactions
Marketing and sales campaigns
Sales based customer cadences
Calling customers

Cons

Copying colleagues on email campaigns
have Groove reminders integrated with Google calendar

Most Important Features

Campaigns
Tracking and logging emails on SFDC
Reminders
Calling (local dialing)

Return on Investment

Increase in new business interactions by 30%
Increase customer outreach by 50%

I think overall, it's very useable. There is definitely room for improvement in some small areas as it is not entirely intuitive. Certain functions are kind of hidden away (For example, when executing all activities in a campaign).

Key Insights

Do you think Groove by Clari delivers good value for the price?

Not sure

Are you happy with Groove by Clari's feature set?

Yes

Did Groove by Clari live up to sales and marketing promises?

Yes

Did implementation of Groove by Clari go as expected?

Yes

Would you buy Groove by Clari again?

Yes

Likelihood to Recommend

I love Groove. Even small things, like setting reminders on emails every day have become indispensable to my general workflow.

Comments

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Groove- Saving me a days work a week