Item: Groove by Clari
Rating: 9
Author: Jodee Bell

Overall Satisfaction with Groove

Use Cases and Deployment Scope

I use Groove mainly to track meetings and emails. Groove is very easy to use, and I love the email tracking feature that allows you to see when your email has been opened. Using templates with Groove is much easier and more efficient than other email platforms I've used in the past.

Pros and Cons

Pros

Logging activity to CRM
Tracking emails

Cons

It would be nice to see if emails have been logged to CRM on the preview pane without having to open each email individually.

Most Important Features

Tracking opens
Logging activity to CRM
Templates

Return on Investment

Saved time spent manually logging activity to CRM
Great insights with the tracking features

Usability

It is easier to use than any other tool that my organization has previously used, and it accurately and effectively tracks the activity that my management looks for in our CRM.

Key Insights

Do you think Groove by Clari delivers good value for the price?

Yes

Are you happy with Groove by Clari's feature set?

Yes

Did Groove by Clari live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove by Clari go as expected?

I wasn't involved with the implementation phase

Would you buy Groove by Clari again?

Yes

Other Software Used

Pathmatics, Veritone Discovery

Likelihood to Recommend

Both user-created and company-created templates are easy to implement. Logging activity to my CRM is so much easier with Groove and gives me time back for making sales calls each day. The "email opened" tracking feature is especially helpful when planning the next steps with new prospects - I take a different follow-up approach if my email is getting opened but no response versus it not getting opened and no response.

Comments

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Groove Simplified my Job