Gusto does not have customer service AT ALL
April 14, 2022
Gusto does not have customer service AT ALL
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gusto
We used Gusto as our payroll processing service for the entire of 2020. We processed all of our payrolls in Gusto, plus tracked time off for employees.
- Requesting and approving time off.
- Processing payroll.
- Customer service is the worst I have ever encountered. Payroll issues are always time-sensitive and cannot wait. With Gusto, it takes a minimum of 30 days to receive a response to the original inquiry. I had multiple issues with payroll that I had, in the end, to solve myself because Gusto does not respond to requests in a timely manner.
- Negative impact, since I had to spend time researching how to solve issues that came up. One example is that I had to file amended payroll tax returns myself.
Do you think Gusto delivers good value for the price?
No
Are you happy with Gusto's feature set?
No
Did Gusto live up to sales and marketing promises?
No
Did implementation of Gusto go as expected?
Yes
Would you buy Gusto again?
No