Gusto the Payroll solution for everyone
April 14, 2022

Gusto the Payroll solution for everyone

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gusto

Gusto is our all-in-one HR, Payroll, and Benefits manager. It provides easy access to paychecks/stubs, tax documentation, and our healthcare/lifetime benefits allowing for an easy-to-access solution for each team member. Gusto simplifies the process of receiving pertinent employment documentation needed by the employee. We no longer need to request a document, instead, we can search for and download anything needed in the Gusto portal.
  • Employment Document Management
  • Payroll Management
  • Available Benefits communication
  • Benefit setup and monitoring
  • Providing Tips on Paycheck Management
  • Communication concerning system changes
  • The ability to contact your employer directly through Gusto.
  • Payroll Management
  • Benefits Management
  • Employment Documentation Retention
  • Reduced Employee Documentation Management Time
  • Reduced Benefit Management Time
  • Improved Employee Payroll communication
Both tools do similar work. Insperity is a more rounded tool providing additional retirement solutions that Gusto instead links to rather than provides inside their solution. Gusto, however, is easier to navigate and a friendly environment for employees and employers to use. Gusto also gives the ability to do payroll advances while at the time Insperity did not offer the same solution.

Do you think Gusto delivers good value for the price?

Not sure

Are you happy with Gusto's feature set?


Did Gusto live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gusto go as expected?

I wasn't involved with the implementation phase

Would you buy Gusto again?


Gusto does a fantastic job of providing information concerning the employees' overarching employment needs. It is a fantastic one-stop-shop for W-2s, Health/Life Insurance benefits, adding to your 401K, Paycheck details, and expectations. It takes the pressure off the employer to provide constant updates to the employee and also allows a centralized place to get HR-related tasks done. However, Gusto does not provide a strong communication/escalation tool for employees to file HR complaints or address simple HR needs. It would be great if Gusto continued to grow in that direction, allowing for the submission and tracking of office purchase needs, HR complaints, Time-off tracking... etc.

Gusto Feature Ratings

Pay calculation
Benefit plan administration
Direct deposit files
Salary revision and increment management