Solid Data Tool
Updated December 15, 2022
Solid Data Tool
Score 7 out of 10
Overall Satisfaction with Heap
Heap is currently used across my whole organization and has helped us to democratize our data greatly. The tool allows all employees access to performance data and empowers users from various departments to engage in site testing by simplifying the reporting process. We use it for everything from tracking daily health metrics to making large-scale decisions about test performance.
- Increased conversion rates
- Increased engagement
I joined after Heap was implemented, so am unsure of how long the technical integration took/at what point users felt comfortable trusting the metrics being reported within the platform. Personally, it took me a solid 1-3 months of playing around in the platform and asking my colleagues for assistance understanding the setup before I was able to confidently use the platform independently.
Do you think Heap delivers good value for the price?
Are you happy with Heap's feature set?
Did Heap live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Heap go as expected?
I wasn't involved with the implementation phase
Would you buy Heap again?
Heap is well suited to be used across Digital, Performance Marketing, and Operations departments in particular. Other less technical-focused employees may have difficulty utilizing it due to the lack of definitions included around terms & lack of walkthrough documentation provided.