Heap : Simplified Customer Analytics for Dummies
December 03, 2022
Heap : Simplified Customer Analytics for Dummies
Score 8 out of 10
Vetted Review
Verified User
Software Version
Startup
Overall Satisfaction with Heap
Heap is much better compared to Google Analytics/Adobe Analytics as I can label the user tracking events on an adhoc basis. It allows me to get insights quicker and make much better-informed decisions.
Team is now able to track how newly released features and releases recently gone live are performing and helps us get observability level as to what we can be done better for those that aren't performing upto the expectations. Heap is a great tool to help us understand how exactly users are engaging with our platform and what they see as trouble areas.
It helped us summarise out numerous interactions that are used to identify issues in the user experience.
Team is now able to track how newly released features and releases recently gone live are performing and helps us get observability level as to what we can be done better for those that aren't performing upto the expectations. Heap is a great tool to help us understand how exactly users are engaging with our platform and what they see as trouble areas.
It helped us summarise out numerous interactions that are used to identify issues in the user experience.
- Intuitive Dashboard
- Frequent Releases from Heap team
- Funnel Analysis
- Custom Property Filters are lacking
- Missing Integrations with Industry standard tools
Do you think Heap delivers good value for the price?
Yes
Are you happy with Heap's feature set?
Yes
Did Heap live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Heap go as expected?
Yes
Would you buy Heap again?
Yes