Great tool for customer website behavior
July 26, 2022

Great tool for customer website behavior

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Heap

I use Heap to determine customer behaviors on our website and derive analysis and insights from the reporting.

Pros

  • Showing the drop off points from one webpage to the next
  • Tracking what pages customers are interacting with
  • Funnel Reporting

Cons

  • A lot of the buttons and menu tasks have been moving around lately making it trickier to find things
  • The event visualizer is gone
  • Heap is not super intuitive to use

Do you think Heap delivers good value for the price?

Not sure

Are you happy with Heap's feature set?

No

Did Heap live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Heap go as expected?

I wasn't involved with the implementation phase

Would you buy Heap again?

Yes

Heap was helpful in finding out if new features on our website were being utilized and/or well received by viewers. Heap was less helpful in determining if customers were having issues with things or if not all views were captured depending on certain types of filters and event naming.

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