Excellent eSign solution
May 24, 2018

Excellent eSign solution

Steve Quan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HelloSign

HelloSign is one of the eSign tools used at WeWork. The Digital Services - Business Development team used HelloSign as our primary eSign solution to handle efficiently a high volume of contracts entered into with partners in the WeWork Services Store.

Pros

  • It's an easy to use, straight-forward solution. It's very simple to upload and process a contract for data input and/or signatures, as necessary.
  • HelloSign does a great job of streamlining what used to be a time-intensive, manual process -- printing, signing, scanning, emailing, and re-scanning the countersigned version. If you handle a high volume of deals, the aggregate time savings and efficiency gains are significant and valuable.
  • HelloSign has been an easy to set up and use solution for our business development team. We've also used DocuSign and find it comparable and equally satisfactory. Caveat - we do not deal with contracts that have heightened regulatory or compliance obligations such as HIPPA, thus for users in the healthcare space or industries with similar obligations, then I'd recommend doing a more careful evaluation as to the security features to ensure they suffice.

Cons

  • There is no specific feature or function (or lack thereof) that I dislike. HelloSign does exactly what we need it to do. Having said that - our use case is very basic, namely, handling the contract signature process for commercial transactions and contracts that do not require many inputs aside from signatures.
  • The tool could be improved by enabling easier collaboration and sharing features to allow non-signatories to read and review the final execution version.
  • As noted above, we have a high deal volume -- thus we save a substantial amount of time that used to be spent handling manual processes.
  • If the saying "time is money" is accurate, then the ROI is obvious -- both from the time value of processing each contract, as well as time saved searching for executed copies due to the archival function of HelloSign.
We also use DocuSign. I find them both to be excellent eSign solutions, and I don't have a preference.
It's excellent for any type of contract, although for contracts that involve a lot of data fields requiring user input it does take some time to process the document for the user/signatory.

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