My Helpjuice story
February 27, 2017

My Helpjuice story

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Helpjuice

Helpjuice is used across the whole company as a knowledge database. It's a go-to place to find important information stored by the department. For example: need a W9 form to provide to a new customer? Now you can log into Helpjuice and attach it to an e-mail in the matter of a minute or so. Employees can look up HR policies, forms, etc.
  • It's stable.
  • It's flexible.
  • It's user-friendly.
  • It's pretty easy to use as is. The area when forms are uploaded can be improved, seems like it can be done with less effort.
  • The impact is mostly positive, users like the speed and ease.
Helpjuice is more robust and flexible, we can do more with Helpjuice faster than before.
I think it's very well suited for a knowledge database.

Helpjuice Feature Ratings

Organize and prioritize service tickets
Not Rated
Expert directory
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
Ticket creation and submission
Not Rated
Ticket response
Not Rated
External knowledge base
Not Rated
Internal knowledge base
Customer portal
Not Rated
Social integration
Not Rated
Email support
Not Rated
Help Desk CRM integration
Not Rated