My Helpjuice story
February 27, 2017

My Helpjuice story

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Helpjuice

Helpjuice is used across the whole company as a knowledge database. It's a go-to place to find important information stored by the department. For example: need a W9 form to provide to a new customer? Now you can log into Helpjuice and attach it to an e-mail in the matter of a minute or so. Employees can look up HR policies, forms, etc.
  • It's stable.
  • It's flexible.
  • It's user-friendly.
  • It's pretty easy to use as is. The area when forms are uploaded can be improved, seems like it can be done with less effort.
  • The impact is mostly positive, users like the speed and ease.
Helpjuice is more robust and flexible, we can do more with Helpjuice faster than before.
I think it's very well suited for a knowledge database.

Helpjuice Feature Ratings

Organize and prioritize service tickets
Not Rated
Expert directory
7
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
7
Ticket creation and submission
Not Rated
Ticket response
Not Rated
External knowledge base
Not Rated
Internal knowledge base
9
Customer portal
8
IVR
Not Rated
Social integration
Not Rated
Email support
Not Rated
Help Desk CRM integration
Not Rated