Helpjuice for the win!
June 30, 2022

Helpjuice for the win!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Helpjuice

We use Helpjuice internally for employees and externally for customers. We've used two separate solutions in the past to house information and were able to consolidate with Helpjuice.

Pros

  • Set articles to Public, Internal, or Private
  • Structure Content
  • Collaboration Directly from Article

Cons

  • Image storage
  • No chatbot for instant support
  • Time savings
Helpjuice all the way. Navigating is much easier and seems to index content much better IMO.

Do you think Helpjuice delivers good value for the price?

Yes

Are you happy with Helpjuice's feature set?

Yes

Did Helpjuice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Helpjuice go as expected?

I wasn't involved with the implementation phase

Would you buy Helpjuice again?

Yes

With the ability to set docs public and private, we've merged two repositories and solely work from Helpjuice. Not only is this easier, it also helps ensure the messaging is consistent internally and externally.

Helpjuice Feature Ratings

Incident and problem management
Not Rated
Organize and prioritize service tickets
Not Rated
Expert directory
Not Rated
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
Not Rated
Ticket creation and submission
Not Rated
Ticket response
Not Rated
Self Help Community
8.5
External knowledge base
8
Internal knowledge base
9
Multi-Channel Help
Not Rated
Customer portal
Not Rated
IVR
Not Rated
Social integration
Not Rated
Email support
Not Rated
Help Desk CRM integration
Not Rated

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