HipChat review
June 30, 2016

HipChat review

Shiv Chawla | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HipChat

Our team is using HipChat as the main collaborative platform. We have rooms for users to log support requests for our team as well as we have an internal room to discuss our own affairs. It's also used to bridge a connection with remote employees. It’s very helpful to be able to send files, video chat and regular chat all in one platform. Github integration is also key. Our entire organization has migrated to Hipchat. However, there are still some engineering teams using Slack.
  • Collaboration in one solitary platform.
  • Integration with github.
  • Number of platforms that are supported.
  • Hipchat has failed quite a few times recently. I believe these outages were Atlassian based, so not just our implementation. The problem was that when this occurred, our entire remote team was just offline.
  • Video chatting is a little bit spottier than Google Hangouts when using the same connection. Sometimes it doesn't switch on or allow me to accept a call.
Much superior to Skype and Google Hangouts for collaboration. Love the integrations! Probably on par with Slack but, more outages in my recent experience than when I used Slack.
Engineering collaboration is fantastic.

Legal, not so much. It is too appealing to use emojis!

HipChat (discontinued) Feature Ratings

Mobile Access
10
Search
10
Chat
10
Notifications
10
Discussions
10
Surveys
Not Rated
Internal knowledgebase
9
Integrates with GoToMeeting
Not Rated
Video files
8
Audio files
10
Access control
10
Advanced security features
10
Integrates with Google Drive
Not Rated
Device sync
10