HipChat - Open, developer friendly online communication tool for your business.
January 18, 2018

HipChat - Open, developer friendly online communication tool for your business.

Himanshu Singh | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with HipChat

HipChat is a good tool for internal online chat. My organization tried it for some time but due to error prone technical features, we discontinued. This application has some good features with some good functionalities which gives the advantage of being developer friendly but the status changes and technical issues lower down its rating. As compared to some other products we have better options available elsewhere.
  • The main advantage is having an Open API which is useful for developers
  • There are many services on this app which are free
  • It offers a good overall tool for online communication between the teams
  • The technical issues are more on this application
  • The status changes are quite buggy
  • There are lot of complications for the admin accounts
HipChat offers a good advantage for organizations looking for a low cost communication tool. The integration is easy and widely supported by many forums. Though, the technical issues are less reliable. Due to technical failures, Slack and Skype take the cake. Slack offers many advantages over other two. But, the best part of HipChat is file sharing, in various formats. It has good features to take care of your file sharing.
HipChat is well suited when your organization is developer friendly. The Open API it provides is more than useful for a Developer Community. But, if you can't figure out the bugs yourself, then this tool might cause hindrances. The technical issues are not rare. Over-reliance on online communication rather than verbal communication will give you a headache with this tool.

HipChat (discontinued) Feature Ratings

Mobile Access
6
Search
5
Chat
7
Notifications
7
Discussions
7
Surveys
6
Internal knowledgebase
8
Integrates with GoToMeeting
7
Video files
8
Audio files
9
Access control
6
Advanced security features
5
Integrates with Google Drive
7
Device sync
6