There's big room for improvement!
January 19, 2018

There's big room for improvement!

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with HipChat

We use Hipchat across all company offices as it comes with JIRA and other Atlassian software. We have multiple groups depending on the department or product but only internally. Our employees communicate daily and use it in both formal and informal ways to manage projects/software development/office management. We also have JIRA integration in some groups.
  • Since Hipchat and JIRA belong to Atlassian, Hipchat has decent and hassle-free integration with JIRA.
  • Hipchat bots are very useful and make routine tasks easier to accomplish and save some time.
  • Easy to use and intuitive user interface.
  • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
  • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
  • Video and audio calls are pretty useless, they're slow and not always work.
  • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
  • Slack and Cisco Spark Room Series
Aside from HipChat we used Slack and Cisco Spark. Cisco Spark doesn't look as outdated as Hipchat but still is very limited with integrations and requires a paid version to take full advantage of it. Mobile version of Cisco Spark is limited and doesn't have many settings. Slack has been perfect for us lately. It's modern, very easy to use, has simple integration with JIRA and other software, it has many bots, settings, and it has large community and support as well. Slack mobile app is pretty quick and very intuitive.
If you want native and painless JIRA integration - it's a perfect tool. Also, it comes for free with Atlassian software and can help teams solve basic tasks and improve communication despite its ancient interface and slowness.

HipChat (discontinued) Feature Ratings

Mobile Access
3
Search
6
Chat
4
Notifications
2
Discussions
4
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Video files
3
Audio files
3
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated