HipChat is a good solution for teams looking for something cheaper than Slack
January 23, 2018

HipChat is a good solution for teams looking for something cheaper than Slack

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with HipChat

We adopted HipChat for our team as a better way to communicate when our organization was still using Jabber as the official communication tool. At the time, it was a much better solution for communication because it was more reliable and had better features than Jabber. We were also able to utilize many integrations with other services.
  • Pricing
  • Integrations
  • Good apps
  • Reliability
  • Design
  • Popularity (not as widely used as Slack)
  • Innovation (somehow getting an edge on Slack)
At the time, our organization was using Jabber for communication, which wasn't suited well for teams. HipChat brought a ton of great features when moving from Jabber, such as the ability to make rooms for each of our projects.

Rocket Chat is an open-source Slack clone, which doesn't seem as reliable or well designed as HipChat. It also lacks many of the HipChat features.

Slack seems to be the most popular tool of this type. I find that the Slack apps have a better design than HipChat. Slack also seems to be innovating a bit faster with features being added. However, for the price, HipChat looks to be a much better deal, as the price for Slack is quite high. They both offer a pretty good free plan though.
HipChat is a great solution for any kind of team communication. HipChat is well suited for those who would like Slack-like features but who don't want to pay the high price for Slack. HipChat might not be a good choice for those who already use Slack for other teams, don't want another chat application to keep up with, and are willing to pay the prices for Slack's premium features.

HipChat (discontinued) Feature Ratings

Mobile Access
9
Search
9
Chat
8
Notifications
7
Discussions
8
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Video files
8
Audio files
8
Access control
8
Advanced security features
Not Rated
Integrates with Google Drive
8
Device sync
8