Item: HireVue
Rating: 10
Author: Verified User

Overall Satisfaction with HireVue

Use Cases and Deployment Scope

We use HireVue to screen candidates for positions at all levels of our organization. It allows us to interview a large number of candidates to ensure we select the best employees to work with the children and families we serve.

Pros and Cons

Pros

HireVue has 24/7 support services, which really helps me since I ask my candidates to complete their HireVue interview over the weekend when I'm not in the office to answer questions.
They are constantly evolving and adding functions to make the HireVue experience better for their clients.
They always try to make their materials fun and engaging for clients.

Cons

In the notes section, I wish they would save automatically, like in Google docs. I've lost a lot of good notes on interviews because I forgot to click the "add note" button.
I wish I could see a candidate from an archived interview without having to un-archive all the candidates from that job requisition.
The reps that have visited our company have had great points to make, but at times, can seem condescending.

Return on Investment

Increased employee efficiency
Increased number of candidates presented to hiring managers
More interviewing tools to offer throughout the selection process

Alternatives Considered

I have not evaluated or used any other similar products.

Likelihood to Recommend

I think it's less appropriate for higher level positions and maintenance type positions.

When using HireVue, the key questions to ask depend on the position, but asking for specific examples or asking "tell me" questions are key for me.

Comments

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Nicole Frisbee
(Vendor Representative) commented 10 years ago
Thank you for the honest and fantastic review! We take pride in being the best digital interview product and service out there. We are so happy that you and your company are on board with HireVue. You have made a lot of great feature requests and I will speak with our developers to make sure the archived interview and automatically saved notes requests get taken care of. This will not only help you and your company, but I am certain it will help all of our clients! When you say "the reps that have visited", are you talking about your company's direct CSM? Would you be able to email the name(s) of the representatives who have visited you and have left a bad taste in your mouth? We also pride ourselves in our awesome candidate and client services representatives. We definitely do not want any client or candidate to feel unimportant or stupid. If you could, email the names of those reps you were referring to to: support@hirevue.com or you could visit try.hirevue.com/contact/ for our phone and chat information. Be sure to follow us on Twitter and Instagram @HireVue and Like us on Facebook for some amazing content! - Nicole

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