Has the potential to be a lot better....
December 03, 2015

Has the potential to be a lot better....

Sandy Soto | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with HireVue

HireVue is being used by the talent acquisition team in several ways: live interviews for executive recruiting as well as the video for the non-executive level.

As the VP Executive Talent Acquisition, I had been doing 80-90% of my interviews via Skype. When we learned about HireVue, I saw this as an opportunity to upgrade the Skype experience (which can be inconsistent and not the best). HireVue, while it is a tremendous improvement in quality and experience from a Skype interview, it is inconsistent as to when it works without a glitch or when it doesn't. Everything from audio or visual problems occur. There are many instances when I have to stop the interview and switch to a call. This is disruptive and takes up time. Not to mention that it is not the best experience for the candidate. I have worked with the HireVue technical team and we made some adjustments - however, the issues have still continued to happen. It is a great tool and I receive very positive feedback from candidates. However, when it doesn't work well, it is a problem.
  • If there are no glitches - it is a great tool.
  • It feels like the person is sitting directly across from you and the ability to have an interactive conversation is wonderful. You can get more of a sense of the person and who they are.
  • Easy to use on both ends. Very positive response and comments from the candidate end.
  • Lack of consistency from a technical perspective-I have had on going issues with audio and visual. I have worked with the technical team to resolve them and things worked well for a while but it has happened again. This creates disruption during an interview and I have to switch to a phone call.
  • When a technical problem happens in the middle of an interview, it is impossible to stop and call for technical assistance; the interview time has been scheduled and a candidate has limited availability, so really unrealistic to expect me to call for technical assistance. There needs to be another solution that addresses the issue or problem.
  • Have not had long enough to realize ROI
HireVue appeared to be the best and would fit with our longer term strategy and that is why we selected HireVue.
I think that it is important to make sure that questions about what to really expect regarding technical difficulties, learning curve, true expectations of what could be challenges in having the process run smoothly. I don't think we were truly given the visibility to the problems or type of problems we could anticipate during the implementation phase or even after.

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