Has the potential to be a lot better....
December 03, 2015
Has the potential to be a lot better....
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with HireVue
HireVue is being used by the talent acquisition team in several ways: live interviews for executive recruiting as well as the video for the non-executive level.
As the VP Executive Talent Acquisition, I had been doing 80-90% of my interviews via Skype. When we learned about HireVue, I saw this as an opportunity to upgrade the Skype experience (which can be inconsistent and not the best). HireVue, while it is a tremendous improvement in quality and experience from a Skype interview, it is inconsistent as to when it works without a glitch or when it doesn't. Everything from audio or visual problems occur. There are many instances when I have to stop the interview and switch to a call. This is disruptive and takes up time. Not to mention that it is not the best experience for the candidate. I have worked with the HireVue technical team and we made some adjustments - however, the issues have still continued to happen. It is a great tool and I receive very positive feedback from candidates. However, when it doesn't work well, it is a problem.
As the VP Executive Talent Acquisition, I had been doing 80-90% of my interviews via Skype. When we learned about HireVue, I saw this as an opportunity to upgrade the Skype experience (which can be inconsistent and not the best). HireVue, while it is a tremendous improvement in quality and experience from a Skype interview, it is inconsistent as to when it works without a glitch or when it doesn't. Everything from audio or visual problems occur. There are many instances when I have to stop the interview and switch to a call. This is disruptive and takes up time. Not to mention that it is not the best experience for the candidate. I have worked with the HireVue technical team and we made some adjustments - however, the issues have still continued to happen. It is a great tool and I receive very positive feedback from candidates. However, when it doesn't work well, it is a problem.
- If there are no glitches - it is a great tool.
- It feels like the person is sitting directly across from you and the ability to have an interactive conversation is wonderful. You can get more of a sense of the person and who they are.
- Easy to use on both ends. Very positive response and comments from the candidate end.
- Lack of consistency from a technical perspective-I have had on going issues with audio and visual. I have worked with the technical team to resolve them and things worked well for a while but it has happened again. This creates disruption during an interview and I have to switch to a phone call.
- When a technical problem happens in the middle of an interview, it is impossible to stop and call for technical assistance; the interview time has been scheduled and a candidate has limited availability, so really unrealistic to expect me to call for technical assistance. There needs to be another solution that addresses the issue or problem.
- Have not had long enough to realize ROI
HireVue appeared to be the best and would fit with our longer term strategy and that is why we selected HireVue.