Item: HotSchedules
Rating: 10
Author: Jason Tognarina

Overall Satisfaction with HotSchedules

Use Cases and Deployment Scope

We currently operate a single restaurant in Davidson, North Carolina. HotSchedules is used to schedule all employees from dishwasher to managers in our operation. HotSchedules has provided a platform that is fluid and ever changing, our staff has changing and developing needs in terms of daily availability. Hotschedules allows us to make on the fly changes to daily rosters. We have done away with the antiquated paper and Excel based schedules of the past.

Pros and Cons

Pros

Costing of schedules is immediate, imported pay rates from POS system allows real time schedule costing for budgeting purposes.
HotSchedules is fast to publish schedules to staff via personal cell phones and email platforms. As soon as we publish the schedules they are live.
Hotschedules allows an efficient method to swap, drop, and trade shifts for staff. Also gives managers the ability to approve or decline based on pre-set criteria.

Cons

Generating reports is clunky. Roster reports should be part of the daily plate or dashboard.
New views while writing schedules are not as ideal and are harder to navigate.

HotSchedules Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success	Escalation required

Exceptional Examples of HotSchedules Support

I have not had any major issues or need for support during my tenure. We had a great setup and launch, I used this product with other companies and adopted it in my current business as soon as I started. The only real support tickets I have placed were to change billing sources.

Likelihood to Recommend

Hotschedules (HS) as a stand-alone scheduling platform is fantastic, but I anticipate it losing ground to more robust accounting platforms that encompass a scheduling module. Think HS will need to increase its available services to continue to compete in the ultra competitive market. We are continually bombarded with alternatives that have robust multifaceted modules for managing our businesses. We are considering Restaurant 365 because of its accounting platform, it packages a labor and scheduling module as well for no additional cost.

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HotSchedules Review