Ease of communicating with staff and effective scheduling!! Must Have!
February 03, 2017
Ease of communicating with staff and effective scheduling!! Must Have!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
We use HotSchedules to communicate with our staff, make schedules, coordinate shift changes and time-off. All four of our locations currently use HotSchedules! Allowing qualified staff to be scheduled faster, setting appropriate staffing levels based on expected business is much easier and faster. Making an effective, and efficient schedule is easy.
Pros
- Communicating with staff, quickly and clearly
- Communicating with staff in advance about upcoming specials and sales points is super easy
- The "paper trail" that HS provides is extremely helpfull in all aspects of scheduling and time off.
- I love that HS is ever evolving. The software developers are constantly taking our feed back and making effective changes that work intuitively with our scheduling.
Cons
- I would like to have the schedules separate. If one user is in the schedular tab at the same time as another user, one cannot move out of the schedule without "posting" said schedule. It causes some kind of glitch and the scheduler doesn't work properly. Only one user needs to be able to make changes to a schedule at a time.
- HS has gotten better at letting users know the intended purpose or best practice for an intended task, such as the request /time off functions. This information wasn't always conveyed previously, therefore limitations were exposed that could have been avoided.
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Quick Initial Response | None |
I get exceptional support frequently. I admire the staff's cheery and helpful attitudes when I call about something.
Evaluating HotSchedules and Competitors
No - We tested several other scheduling programs before FINALLY finding HotSchedules! The other scheduler programs were either too simple or too much. We didn't have an option to limit or expand what aspects of the software we wanted. HS allowed us to "baby step" our way into the digital scheduler world!
- Product Features
- Product Usability
- Product Reputation
Several of our managers had used HotSchedules before. They recommended us trying it. We wouldn't go back to the age of pen and paper schedule for anything!
- Less labor time making schedules
- More effective communications with staff
- Better scheduling!
HotSchedules Support
Not Sure - Didn't know we needed to. What is premium support?
Yes - There is a glitch when multiple people are in the schedule tab at once. Even if they are working on a differential schedule. We are currently waiting for resolution, but I feel confident that HS staff is doing what they can to resolve the issue, based on our previous experience and quick updates from us!
Comments
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