Hotschedules Review
February 10, 2017
Hotschedules Review
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
We use hotschedules for weekly staff scheduling in our retail stores as well as our culinary center.
- Ability to see scheduled hours by team member as well as by day/week
- Ability to schedule a team member to work in a specific location
- Mobile app makes it very easy to review schedules
- If using the schedule to block off time during a shift, the hours are counted twice. For example, if I schedule someone to work 11a-7p and want to block off 12p-1p for a meeting, it would count as 9 hours.
- Team member pay rates are visible to all users. Inability to track/forecast pay.
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I needed to get new locations added to my schedule and the customer service rep was able to help me quickly and with exactly what I needed. She was friendly and knew my time was valuable and worked quickly to get my questions answered.