HotSchedules makes sure everything is running cool.
February 10, 2017
HotSchedules makes sure everything is running cool.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
It is being used across our whole organization. It does help address budgeting concerns, but it mostly helps with making sure that all our employees can see their schedules and communicate with each other about any scheduling challenges.
- It allows everyone to see their schedule on their phones as soon as it's posted.
- I can easily review staffing for all positions at both stores easily from my phone.
- Servers can easily communicate with each other about getting shifts swapped.
- The app, it would be great if it was free. Our staff often live paycheck to paycheck and getting them all to use the app is a challenge.
- Issues with the server going down. The system needs to be more stable.
- Better screen optimization on a computer. It's hard to make the schedule unless you are working on a desktop with any screen smaller than 20 inches.
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response | Need to explain problems multiple times |
Some times servers say they can't change their availability etc. I tell them to call support and I know that HotSchedules support will get things fixed. This eliminates the excuse that they can't do something due to technical issues.