Online scheduling is no longer a novelty but a necessity
February 13, 2017
Online scheduling is no longer a novelty but a necessity
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
[It is being used for] one location of a restaurant group with 4 locations, growing to 6 locations in 2017. It streamlines the scheduling process for the management team and helps with shift trades and other on the fly shift changes. It is also used for forecasting of labor costs. We are looking to roll out in our new locations.
- Schedule assignment
- Forecasting labor costs
- Shift trades
- Easier user interface
- Better app
- Logbook/shift notes
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Support understands my problem Support cares about my success | None |
During the initial set up phase, I found hotschedules support staff to be helpful. There were a lot of questions because the use of hotschedules is not particularly intuitive. The video tutorials were the most helpful in resolving questions that I had regarding setup, particularly because I prefer finding the answer on support pages than having to speak someone.