Efficient
February 13, 2017
Efficient
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
We use Hotschedules for both front of house and back of house scheduling. It helps with making sure the staff know their schedules and are updated immediately when there are any changes made. Everything is online so I can approve or deny shift swap requests with my mobile phone. I can also look up my staff's phone numbers to call them if they don't show up to work.
Pros
- They have a mobile app for most functions on the go
- Easy to use
- Great communication tool to send messages to staff
Cons
- It would be great if I could make changes to the schedule with the mobile app.
- Sometimes [there are] glitches when changing through days on the roster screen in the app.
- Loads slow sometimes.
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support cares about my success Quick Initial Response | None |
I wanted some jobs removed from my company and they did it right away. I don't have many issues so I don't really have much to write here.
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