Item: HotSchedules
Rating: 10
Author: Maggie Stith

Overall Satisfaction with HotSchedules

Use Cases and Deployment Scope

We use HotSchedules for all locations and across all departments. We love all the features and use the logbook daily. Setting forecasts and labor budgets help us see where our problem areas are, and the reports make it easy to manage the roster. We like how it stores valuable information, like time off requests, availability, contact information, sales (with integrated version), and much more.

Pros and Cons

Pros

Digital logbook - allows for all management to be aware of the happening of each shift, and can be used in court if needed.
Scheduling templates - they make it easy to create and use different templates depending on the season and forecasted sales.

Cons

Integration with REVEL.
Account managing - ever since we lost Nathan Dale as our account manager, I have no idea who is responsible for answering my questions, and have to contact the regular customer care every time I have a question.

HotSchedules Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support cares about my success	Need to explain problems multiple times