Overall Satisfaction with HotSchedules
We use HotSchedules for all locations and across all departments. We love all the features and use the logbook daily. Setting forecasts and labor budgets help us see where our problem areas are, and the reports make it easy to manage the roster. We like how it stores valuable information, like time off requests, availability, contact information, sales (with integrated version), and much more.
- Digital logbook - allows for all management to be aware of the happening of each shift, and can be used in court if needed.
- Scheduling templates - they make it easy to create and use different templates depending on the season and forecasted sales.
- Integration with REVEL.
- Account managing - ever since we lost Nathan Dale as our account manager, I have no idea who is responsible for answering my questions, and have to contact the regular customer care every time I have a question.
Problems get solved
Kept well informed
Immediate help available
Support cares about my success
Need to explain problems multiple times
Every time I call with a question, but if I have any time sensitive requests, they are usually able to push it through within minutes.