Restaurant Viewpoint of HotSchedules
March 29, 2017

Restaurant Viewpoint of HotSchedules

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with HotSchedules

We use Hotschedules as our method of scheduling all FOH employees. It is used at all five of our locations and keeps track of hours, as well as shift coverage. It alleviates confusion on who's working when, and is helpful with shift exchanges.
  • Easy shift pick-ups and exchanges.
  • Good way to send out messages to all staff.
  • When scheduling it can be difficult because you can't see everything at once. There is a ton of scrolling and not being able to access all staff and days at the same time can make things confusing.
  • Automatically adding the am/pm is frustrating because it causes confusion if not changed properly. Trying to schedule a 4 pm shift is irritating when it automatically defaults to AM.
  • Trying to move shifts from one staff member to another without making it a house shift first can be frustrating.
ProsCons
Good followup
Problems get solved
No escalation required
Support understands my problem
Quick Initial Response
None
Never had to contact anyone about a problem except when the app went down.
It's helpful with scheduling, shift trades, and creating house shifts. However it's not exactly user-friendly all the time. It can be difficult when trying to schedule.