Restaurant Viewpoint of HotSchedules
March 29, 2017
Restaurant Viewpoint of HotSchedules
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
We use Hotschedules as our method of scheduling all FOH employees. It is used at all five of our locations and keeps track of hours, as well as shift coverage. It alleviates confusion on who's working when, and is helpful with shift exchanges.
- Easy shift pick-ups and exchanges.
- Good way to send out messages to all staff.
- When scheduling it can be difficult because you can't see everything at once. There is a ton of scrolling and not being able to access all staff and days at the same time can make things confusing.
- Automatically adding the am/pm is frustrating because it causes confusion if not changed properly. Trying to schedule a 4 pm shift is irritating when it automatically defaults to AM.
- Trying to move shifts from one staff member to another without making it a house shift first can be frustrating.
Pros | Cons |
---|---|
Good followup Problems get solved No escalation required Support understands my problem Quick Initial Response | None |
Never had to contact anyone about a problem except when the app went down.